Disney’s VIP elevator and a life lesson

Disney’s VIP elevator and a life lesson. For three mornings, i had the Presidential Suite (VIP) elevator door locked open as i awaited the Reeve party to exit their suite and walk across the foyer where i was stationed. Will, then four, was the first to burst through the Roosevelt Suite’s double doors. Christopher was […]

We know great customer service is a competitive advantage

Any leader and any organization, in any industry, can architect world-class customer service using systems and processes they control. World-Class Customer Service is not reserved for special organizations that have secrets others don’t and never will have. Exceptional service is built with four fundamental blueprints. Jeff’s Disney Keynote will be interactive, fun, thought-provoking, and comes […]