A Disney Customer Service Keynote Speech in Vail, Colorado

  As i flew to Vail (through Denver) yesterday, i knew today’s posts would be themed to Walt Disney’s death (and life). And as i prepare to leave the Vail hotel room to deliver an 8:00am Disney Customer Service keynote speech, Walt Disney’s passion and disposition for doing the impossible will fuel the first 90 […]

Disney Service Keynote 60 minutes vs 90 minutes

  Disney Service Keynote 60 minutes vs 90 minutes. Same content for either length… The Bullseye • 360 Analysis • Unifying Goal • Decision Tree Same high-energy, serious-focus, fun, interactive delivery. What’s different then? The extra 30 minutes adds even more interactive, engaging, thought-provoking activity, roughly seven additional minutes of experiential learning for each of […]