Priorities – Disney Customer Service Keynote Speaker

Priorities shift

Hand drawn, thank you card by a person with differing abilities — The backstory is incredible. Sparing the details for now (and maybe forever). Serendipity and karma made us interstate friends in our son’s college town.

Like a broken record, everyone is going through a hell know one knows about.

Through tireless parental efforts and parental advocacy, even a 30-something non-social, non-verbal child has managed to adapt and live a unique, yet incredibly different life.

Imagine the life these parents dedicated to supporting their special child. In the future, Andrew is going to face challenges the parents will likely not be around to advocate for.

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Sit and create Plan B

18-second 2020 video: From 8900’, i called off the solo Pollock Moutain summit. This is a panorama from where i sat to reflect on what to do as plan B.

Sit and create Plan B.

The last thing i wanted to do after all the anticipation and effort to get to the Great Cleft, just 300 feet from the 9,200′ summit, was quit.

Without belaboring the details, there was no way to safely continue. Even to explore the area to try to find the great cleft was dangerous. And of course, trying to discover the way is a natural reaction. But it was easy to call it off.

When you prioritize your priorities, it’s easy to make decisions.

When you prioritize your priorities, it’s easy to be proactive.

A prioritized decision-making matrix and a proactive, growth mindset enable adaptation when unexpected circumstances arrive.

Expect the unexpected.

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What you believe

Exceptional courage is rare. We saw it last night on ABC Evening News with David Muir. Note: By the time this post publishes, who knows what stage the Russian invasion of Ukraine will be in. Writing so far ahead, it’s astonishing. #WritersFlood strikes again. Big time. Loving it.

What you believe is who you become.
dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

No fearful room

Grizzly Bear — Being as prepared as possible issues peace for walking in the wild.

Walk every step, everyday, only with peace and contentment.

Have no room for fear or anxiety.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Top 3 customer service priorities?

Apple: It just works. Disney: Make people happy.

A leader and a direct report are paired and each has a Post-it note. The leader writes the top three customer service priorities she expects of her direct report. And the direct report writes the top three customer service priorities she thinks the leader expects from her.

What are the odds the lists match?

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.