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Trapped in our customer service culture comfort?
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The customer service organization we could become will always be a barrier to what we are unwilling to give up.
The barriers revolve around the effort we will need to summon. This universally feels like too much energy, time, money, and discomfort.
So we don’t do anything.
Even when we choose not to decide, we still have made a choice.
What kind of customer service leader do you long to become?
What’s missing from making that happen?
What are you willing to change?
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