Top 3 customer service priorities?

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Apple: It just works. Disney: Make people happy.

A leader and a direct report are paired and each has a Post-it note. The leader writes the top three customer service priorities she expects of her direct report. And the direct report writes the top three customer service priorities she thinks the leader expects from her.

What are the odds the lists match?

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.