Chain of Excellence

Small Pixar toy characters in mountains
Pixar Soul premiered 2021…hence these figurines in Glacier Summer 2021.

Chain of Excellence:

Common sense

Given a choice between thriving or surviving, no organization picks surviving. Jeff uses irrefutable common sense, like this example, as one of three main teaching tools. Here, he lays the organizational foundation: vibrancy, not survival, is the only goal.


What is the supreme goal of every customer interaction? Jeff uses questions, like the supreme goal, to reveal operational, cultural gaps between what is essential and what is reality. Essentials, the foundational basics, must be daily reality for vibrancy to flourish.


Status quo. Average. Industry standards. Past practices. Meeting specifications. Tradition. Dogma. And, eventually, organizational irrelevancy. The solution, look at the opposite end of every spectrum. Jeff’s TED Talk, Why Going The Extra Mile Is A Flawed Concept: And What To Do Instead, reveals the competitive advantage of going the extra inch. Jeff’s first book, Mid Life Celebration, is the paradox of Mid Life Crisis. And his nine-season, 100-episode podcast (If Disney Ran Your Life) is the antithesis of ‘balance is a myth’.

Why this book is valuable

This book is valuable because it has no peer.

Why 7 Disney Business books?

A better question, and paradox, is why not seven Disney business books?

The best analogy i can make

If you know what should be done to move from organizational survival to organizational vibrancy, but don’t do it, you don’t really know. To know is to do. To know and not do is to not yet know.

3 tools of my trade

Ask simple, powerful questions. Look at the extreme, invisible paradox. Trust your gut with common sense.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Pollock Mountain closeup

21-second 2020 video: Pollock Mountain closeup…with Bishops Cap and Garden Wall all the way to Mt Gould.
man bundled up on a mountain
Time stamping 2020 with a Covid-19 mask.

Easy to forget the reason Glacier is an annual visit is simply because we wanted to imprint on our Son some other place besides home and Sanibel Island. Glacier was a calculated risk. Not guaranteed, yet hard to fail.

It almost failed after the second visit.

What saved it so that we returned for a third consecutive Summer?

Promised our Son we wouldn’t spend all day in the car and at overlooks. Promised to park the car and hike some trails. He agreed to return a third Summer based on that premise.

It changed everything.

Did he fall in love with Glacier?


Was it less boring for him?


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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Thin place?

25-second 2020 video: Gotta be near the top. You can just feel it as you scan the horizon.

Thin place.

Ever heard of it?

It’s when the space between Earth and Heaven is so thin you can’t tell them apart.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.