Categories
Quotes

Customer Coaching

Cultural adjustment cycle image
Graph illustrates a new hire’s journey at Disney (or any organization). Image taken from social media, unknown source. Emotion: positive (top) and negative (bottom) vertical axis. Time: with company L-R on horizontal axis.

Customer coaching to become the category for service in your industry:

  • Create, maintain, and herald your Company’s bullseye target for gold-standard, world-class service.
  • Develop, train, and implement your Company’s service toolkit for consistently delivering world-class service in every interaction.
  • Carve in stone your Company’s purpose – a purpose so compelling that “purpose trumps task”, unleashing untold (free) discretionary effort, providing your Company competitive immunity.
  • To deliver world-class consistently excellent service, create and optimize a Company decision-making matrix based on putting the customer at the center of every interaction.

•  •  •  •  •

This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Quotes

Why would you do it any other way?

Note to self
Note to self about clarity.
circle with the word Jesus in the middle
Simple. Exquisite. A face for the mystery of the Universe’s emotional power.

Optimize your spirit.

dad

•  •  •  •  •

This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Quotes

Emotionally atrocious?

Mountain scene from Logan Pass
St Mary Lake from behind Mt Reynolds in Glacier National Park.

In my 40’s, i learned that to be able to start every day giving thanks for your many blessings, but not giving thanks, is emotionally atrocious if you really consider it.

dad

•  •  •  •  •

This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Quotes

Noticers notice more

Lake McDonald Boat House
GNP. Stunning view never gets old.
Disney Keynote Speakers
GNP. Strength in numbers, right?
Heart shaped stone
GNP. Love surrounds us. Found while walking on the far side of Lake McDonald shore. A quarter would cover most of the heart stone. And this was in a sea of small, medium, and large stones.

Personal leadership 101: Nothing changes if nothing changes.

dad

•  •  •  •  •

This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Quotes

Determined banking

Lake McDonald Boat House
GNP. From the Boat House steps.

Luck favors the determined. Bank on it.

dad

•  •  •  •  •

This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.