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Disney Customer Service book

Disney Customer Service speaker video

One of the coolest leaders i ever had was Guy Smith. He was/is a brilliant facilitator. His example taught me the most. When Guy and Dennis (below) co-facilitated, it was Magic to watch.

Dennis is a valued and trusted former Disney colleague and an incredibly polished speaker. A master, really.

If it was between Dennis and you to be picked as the opening (or closing) conference Disney Customer Service Keynote Speaker, what would you have to do to get picked over Dennis?

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Disney Customer Service book

Private meet and greet with Mickey Mouse

A private Mickey Mouse meet and greet is an incredible experience. Magical. Even for a room full of Disney Cast Members.

Private meet and greet with Mickey Mouse.

How?

Why?

Not sure.

Luck?

Probably.

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Disney Customer Service book

The Father of modern day creativity?

Walt Disney photo hanging on Disney Cruise Ship coffee shop wall.

The Father of modern day creativity?

Walt Disney.

Wondering where Walt’s spirit was on this day (week, month, year).

Was he bathed in peace and contentment?

Was he present in every moment?

Was he an example for his family, friends, and colleagues?

Tomorrow is Cheryl’s Disney retirement party. Looking forward to seeing her cumulative organizational value, her world-class contributions, and humble legacy bring her overwhelming peace and contentment.

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Disney Customer Service book

Celebrate You

Annual Disney Cast Member years of service awards are coming up soon.

Straight out of the Disney Culture playbook…

Take care of the people who take care of your Guests.

That context neutral business insight is easily transferable to your personal life…

Take care of yourself so you can take care of others (including yourself).

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Disney Customer Service book

Go the extra mile

Disney University hallway
World-class Customer Service reputations are earned, maintained, and improved day after day, for decades.

Go the extra mile.

Right now, i guarantee you can easily and quickly name at least two reasons why going the extra mile is a flawed proposition.

Why then, do we hold tightly to the belief system that exalts this as the only choice for world-class customer service?

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

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