Category: Disney Customer Service book

What are you willing to give up?

What?

For the world’s best customer service, what are you willing to give up?

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How bad do you want it?

What?

How bad do you want world-class customer vibrancy?

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

The secret shortcut to Customer Service

Okay, ready for this?

Disney’s secret customer service shortcut?

The long way is the shortcut.

Have said it before and will say it again, at Disney, it’s not the Magic that makes it work, it’s the work that makes it Magic.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Four World-Class Customer Service Basics:

The Bullseye

360 Analysis

Unifying Goal

Decision Tree

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Chances are you were amazing

In fact, bet a dollar (my top bet, and the only amount bet when i’m sure of winning) you were inspiring.

Remember what you did and how it felt afterward when you could smile and know you did what you thought you couldn’t?

There are certain truths that when we hear them, we easily nod in agreement.

How about this one…

When there’s something we are highly motivated to do or not do, we get it done.

While this book contains the world-class customer service basics, none of that timeless wisdom matters if you aren’t compelled to burn the ships.

Had a High School science teacher say, “Repetition is the mother of all learning.”

Burn the ships (BTS), or some other mantra that inspires you the way BTS inspires me – that’s what we need to tell ourselves over and over (and over).

One more thing, chances are you are still amazing.

Betting a dollar on that too.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.