Disney Customer Service Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
What if you started everyday on your knees? And if you don’t have knees, like a few of my friends, use whatever position would be your equivalent.
What would happen to you if you did this every day?
Would it ruin your morning?
Would it be disgustingly inconvenient?
Would you look or feel like a fool?
This begs a question. “Why don’t you start everyday this way? Seriously”.
Got a haircut at Sport Clips yesterday. For 30 years my wife has cut my hair, since we first met at West Chester University. During those college years, she only needed to do it twice a year.
In today’s corporate world, it’s at least once a month. Our lives are like most working families. Fast-paced. Busy. Hectic. Becky, the store manager, and Andrea my stylist, were exceptional.
Andrea and I used to work together at Disney’s Grand Floridian Resort & Spa as Concierge Cast Members. Becky and I had met at a conference earlier in the year. Small World after all, eh?
They made me feel like a rock star. Isn’t that what great businesses do?
About a month ago, at my last visit, Joy cut my hair. I wrote a blog post about the experience. Becky spoke about that post and the impact it had.
Funny thing, everyday, I think I’m just writing simple blog posts. And everyday, they think they’re simply giving haircuts. Maybe, in both cases, it’s actually much more to the customer than we think.
That is the question. Isn’t it? It really comes down to a simple choice.
One or the other.
There is no neutral. Even if you choose not to decide, you still have made a choice.
Faith. Love. Hope. God. Jesus.
For others who are still deciding, are you an example or a warning?
I don’t remember my grandfather ever talking to me. Ever.
At 60, he died of a heart attack. He was in the hospital for a while (week?) before he died. I was 13.
I never went to see him. I sort of felt guilty about that.
All these years later, it dawned on me that there’s a chance I didn’t go because I may have thought:
Or maybe I just didn’t understand love enough to know how this may have been very important to him.
Or maybe, just maybe, I was following his lead.
Have started to turn a corner and am feeling really good about the future.
The simple act of writing a few things down (for the world to see) makes one enormously vulnerable.
Being vulnerable creates a certain humility. A good humility.
This is a great place to start.
I love all my Family up in Pennsylvania. The journey of 1,000 miles begins with a single step.
Looking forward to the first few miles…..