Confused by abundance and easy access?
We can access all the customer service information in the world.
At anytime, from anywhere.
So why are we stuck?
Why are we still battling the whack-a-mole reality?
Sound familiar: Your day is filled with one pressing operational issue after another. Most of it is stuff that wasn’t on your calendar.
We are desperately in over our heads and unwilling to publicly admit our lives (professionally and personally) are taking a toll on our customer service effectiveness (and, by the way, on our health).
A better set of customer service blueprints to build a better, healthier service culture.
Your next step is to identify several world-class organizational culture architects and hire the best fit.
Wait, i get it, you’re in charge and you don’t need to do anything you don’t want to, especially when the price is high.
Waiting and doing nothing are the twin siblings of organizational (and personal) decline.
Let that sink in.
Okay, the ball is in your court.
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