Disconnect From Hope and Enthusiasm.
Connect to hard work.
The only way to become a better customer service organization – and stay a better customer service leader – is to outwork your previous self.
The others around you aren’t your competition, although we are tempted to live in that paradigm.
Our old habits of banking on hope and enthusiasm, yet not being willing to .think .differently will fail us.
We must become an insatiable student and a remarkable teacher of customer service excellence.
Then we’ll come full circle and we can again embrace hope and enthusiasm.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.