Disney Customer Service activity.
We are going to pause for a few minutes and give you an opportunity to reflect on what you’ve read from “It’s A Trap” (page __) to here.
In the space below, write (or draw) words, phrases, questions, answers. Remember, the reason you’re doing this is to capture your key thoughts as we build your customer service assessment of your current state, visualize a bright future for yourself and your organization, and start outlining your customer service next steps agenda.
Have fun, dream big, burn your ships…
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