How Does Disney Serve?
The harsh reality is that satisfaction is dangerous.
At Disney, we are never satisfied.
Every day, all day, we are focused on exceeding expectations at every customer and employee touch point.
Sound like your organization?
A world-class customer service framework must set a standard so high, it literally guarantees competitive immunity.
Think about it and imagine your customer service framework being intentional and relentless about clearly outdistancing your competition.
Now imagine aiming for solid customer “satisfaction” scores on your surveys.
Satisfaction is not the goal.
Exceeding expectations is the goal.
World-class customer service is the goal.
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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.