Stop piling it on
Do an inventory of your business book collection, business email subscriptions, self-improvement Facebook pages you’ve liked, and people you follow on Twitter and LinkedIn.
Quit buying customer service business books you’ll never read.
Quit listening to podcasts.
Quit reading blog posts.
Quite surfing LinkedIn and Twitter for the next customer service nugget.
How much customer service information do you need before you can convince yourself you’re confident in your customer service convictions?
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