The Art of Disney Customer Service How a business that serves customers yet operates without processes and structure to intentionally creates Magic moments, is, well, weird. The Art of Disney Customer Service: World-class strategies and tactics learned from 30-years at Disney • • • • • This website is about our SPIRIT. To read today’s post on my WORK website, click here. By jeff noel Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites. View all of jeff noel's posts.