The Why of Disney Customer Service

Book storyboard


The Why of Disney Customer Service.


Why does Disney focus on delivering world-class customer service?

Here’s how easy the answer is; if you could only pick one of these two, which would you pick?

  1. Consistently exceeding customer expectations at every touchpoint.
  2. Focusing on meeting customer expectations and occasionally exceeding expectations.

Sometimes, the answer is that obvious.


•  •  •  •  •

This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.