Town Square is such a huge wow

Disney Institute Keynote Speaker
The extra inch is something i operationalized at Disney Institute. Operationalize means you make something a habit.


Once our Guests enter through either tunnel beneath the Walt Disney World Railroad train station, they find themselves in Town Square.

The sounds, the smells, the landscaping, the architecture, the friendly and happy Cast, all of it – a complete immersion stimulating all our senses.

By design.

We pay as much attention to what you see, hear, feel, smell, and taste as we for what you don’t see, hear, or smell.

Town Square is such a huge wow.

But, there is something missing.

You finally realize you don’t see what you expected to see – not realizing it is missing until you’ve adjusted to the wonderful space called Town Square.


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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.