(photo: severe weather related days are tough on passengers… even tougher on the airline industry employees)
So thankful to have snapped. You know, lost patience, got overly excited, and said regretful stuff to strangers.
First class bulk head seat. Had to stow roller bag and backpack in overhead compartment. Protocol is to place smaller bag under the seat in front of you. Not an option in bulk head. She commented sarcastically to her companion about ‘some people are taking all the space’. Guess who snapped back?
Later, boarding a departing Denver flight with 30-minute connection in Atlanta. Created a plan and a Delta employee gave permission to do it. Later a second employee was advised (simply as a courtesy) and she said, ‘Oh no, that’s not gonna happen’, you need to blah, blah, blah…’. Snapped again.
Apologized moments after the first snap.
Never got to on the second one. Forgave us both for our behaviors.
Thankful to see there is still progress to be made to get to 100%.