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Dear Boomers

Dear Boomers, what is going the extra inch and is it a waste of time?

Huge fan of Delta - a business travelers dream airline
Huge fan of Delta – a business travelers dream airline

 

Dear Boomers, what is going the extra inch, and is it a waste of time?

All the service gurus claim going the extra mile is the way to exceeding customer expectations.

Who’s got time to put a lot into extra, when we’ve got a real job to do?

But what if we thought of it differently? Doing just a tiny bit more than anyone expects.

And doing it all day everyday?

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.