Impossibly loving

flip chart notes
Context: approximately 18B annual Walt Disney World Cast to Guest interactions. There would be 360-million annual satisfactory Cast to Guest interactions from 2% failure rate. Satisfaction is dangerous. The goal is to exceed expectations, not meet them. The goal is 100%, not 98%. The goal is to love 100%, not 98%.

What if it was impossible to hate?


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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.