Every single employee is crystal clear on the center of your preeminent customer service goal. Every employee hits the target all day, every day.
Needs, Wants, Stereotypes, Emotions
For customers and employees.
Every employee in every job classification has the same corporate-wide goal.
We exist to help that person help that person. (Healthcare Education)
Make sure every Guest has the best vacation of their entire lives. (Walt Disney World)
In this order, by every employee, all decisions are made: Non-negotiable, famous for, business need.
Consistency is the hallmark of great service and this is the only way to ensure it.
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