Go the extra mile

Disney University hallway
World-class Customer Service reputations are earned, maintained, and improved day after day, for decades.

Go the extra mile.

Right now, i guarantee you can easily and quickly name at least two reasons why going the extra mile is a flawed proposition.

Why then, do we hold tightly to the belief system that exalts this as the only choice for world-class customer service?

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.