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Disney Customer Service book

Organizational Customer Momentum

Brave pizza
Yesterday’s lunch at Disney Springs.

Did you know that:

  • 99.9% of front-line employees have no idea what a customer service bullseye is, let alone be able to hit it every time.
  • Going the extra mile is a hopelessly flawed proposition?
  • Focusing on customer satisfaction is dangerous?

Imagine if you could:

  • Equip every employee at every level with a battle cry worth defending?
  • Find the pervasively abundant solution that every employee can use every day, all day, to overcome mediocre customer service?
  • Learn the one secret to ensuring your exceed your customer expectations at every customer touchpoint?

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By jeff noel

Retired Disney Institute Keynote Speaker and Prolific Blogger. Five daily, differently-themed personal blogs (about life's 5 big choices) on five interconnected sites.