Disney Customer Service book

Organizational Customer Momentum

Brave pizza
Yesterday’s lunch at Disney Springs.

Did you know that:

  • 99.9% of front-line employees have no idea what a customer service bullseye is, let alone be able to hit it every time.
  • Going the extra mile is a hopelessly flawed proposition?
  • Focusing on customer satisfaction is dangerous?

Imagine if you could:

  • Equip every employee at every level with a battle cry worth defending?
  • Find the pervasively abundant solution that every employee can use every day, all day, to overcome mediocre customer service?
  • Learn the one secret to ensuring your exceed your customer expectations at every customer touchpoint?

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By jeff noel

Internet's only five-a-day blogger, leaving a trail for our son. This is about putting the spirit of Love at the center of your life. It may be God, Allah, Mohammed, Buddha, Yahweh, etc. For me, it's Jesus.