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Disney Customer Service book

The transformative difference between training and development

Disney Institute Team in Detroit 2011
Stumbled upon this 2011 photo from a Disney Institute engagement in Detroit. Development can be as simple as encouraging others to have fun while they work.

 

The transformative difference between training and development.

Huh?

If you’ve never worked inside a world class organization like Disney where the difference is called out and leveraged, you most likely have no idea the difference exists.

You may think training and development is the same thing.

Rookie mistake as it were.

Here’s the simple difference:

  • Train for compliance (meeting high expectations).
  • Develop for commitment (exceeding high expectations).

Clearer now?

 

__________

 

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

By jeff noel

Internet's only five-a-day blogger, leaving a trail for our son. This is about putting the spirit of Love at the center of your life. It may be God, Allah, Mohammed, Buddha, Yahweh, etc. For me, it's Jesus.