Customer coaching to become the category for service in your industry:
- Create, maintain, and herald your Company’s bullseye target for gold-standard, world-class service.
- Develop, train, and implement your Company’s service toolkit for consistently delivering world-class service in every interaction.
- Carve in stone your Company’s purpose – a purpose so compelling that “purpose trumps task”, unleashing untold (free) discretionary effort, providing your Company competitive immunity.
- To deliver world-class consistently excellent service, create and optimize a Company decision-making matrix based on putting the customer at the center of every interaction.
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