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Unscripted and unexpected is a subconscious habit at Disney

Walt Disney World's Casting Center Building
Walt Disney World’s Casting Center Building.

 

A Disney Magic Moment at Casting
A Disney Magic Moment at The Disney Casting Center, yesterday.

 

Having fun at the Disney Casting Center
Donna’s husband Doug, having fun as we left the building. It’s easy to become a kid again at Disney.

 

They truly live to serve others.

Disney Cast Members are simply the very best customer service advocates in the world. The only request yesterday was for a simple, “Happy birthday, Donna” when we arrived.

It started there, but didn’t end there.

The three Disney Cast Members added (on their own) a very enthusiastic, and coordinated birthday welcome.

And while i was distracted by running into (and chatting with) two colleagues from Resort Operations days, the three also surprised Donna with a phone call from Goofy, who wished Donna a happy birthday too.

Unscripted and unexpected equals surprised and delighted.

And while intended for Donna, the ripple effect impacted at least 10 people vicariously.

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By jeff noel

Internet's only five-a-day blogger, leaving a trail for our son. This is about putting the spirit of Love at the center of your life. It may be God, Allah, Mohammed, Buddha, Yahweh, etc. For me, it's Jesus.

4 replies on “Unscripted and unexpected is a subconscious habit at Disney”

Caught off guard by all of this magic. Thank those lovely ladies again please for connecting me to Goofy. Such a surprise.

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