They truly live to serve others.
Disney Cast Members are simply the very best customer service advocates in the world. The only request yesterday was for a simple, “Happy birthday, Donna” when we arrived.
It started there, but didn’t end there.
The three Disney Cast Members added (on their own) a very enthusiastic, and coordinated birthday welcome.
And while i was distracted by running into (and chatting with) two colleagues from Resort Operations days, the three also surprised Donna with a phone call from Goofy, who wished Donna a happy birthday too.
Unscripted and unexpected equals surprised and delighted.
And while intended for Donna, the ripple effect impacted at least 10 people vicariously.