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Disney Customer Service book

It ain’t the Magic

Disney Keynote Speaker
My knees and shoulders were getting tired enough to make me have to physically take a break and stretch.

 

The photos with Disney character figurines are cool.

The photos look like the process was quick and easy.

Anything but.

If anyone told you how many hours i spent thinking, planning, deciding, arranging, traveling, organizing, and photographing, you’d be like, “No way.”

Same with the daily number of hours spent writing.

 

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Categories
Disney Customer Service book

Town Square is such a huge wow

Disney Institute Keynote Speaker
The extra inch is something i operationalized at Disney Institute. Operationalize means you make something a habit.

 

Once our Guests enter through either tunnel beneath the Walt Disney World Railroad train station, they find themselves in Town Square.

The sounds, the smells, the landscaping, the architecture, the friendly and happy Cast, all of it – a complete immersion stimulating all our senses.

By design.

We pay as much attention to what you see, hear, feel, smell, and taste as we for what you don’t see, hear, or smell.

Town Square is such a huge wow.

But, there is something missing.

You finally realize you don’t see what you expected to see – not realizing it is missing until you’ve adjusted to the wonderful space called Town Square.

 

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Glacier National Park

Outward Bound mantra

Disney Institute Speaker
Closeups are fun.

 

To serve, to strive, and not to yield. – Outward Bound mantra

 

Serve.

That’s why we are here.

Strive.

To continuously improve.

Not to yield.

Slay excuses, obstacles, and impossible.

The wilderness is calling.

And i must go.

The books are calling.

And i must write.

 

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Glacier National Park

The beauty of creative angles and combos

Disney Keynote Speaker
The beauty of a creative, and insignificant, photo shoot is the risk-taking with angles and combinations.

 

The beauty of a creative, and insignificant, photo shoot is the risk-taking with angles and combinations.

The beauty of a creative, and significant, book writing retreat is the risk-taking with angles and combinations.

Everything you’d expect in a Disney business book will likely be missing.

Everything you wouldn’t expect in a Disney business book will likely be added.

 

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Glacier National Park

Your people are your brand

Disney Institute Keynote Speaker
Not the same without Disney Characters.

 

Your people are your brand.

And the way they do their jobs directly affects your reputation.

Same with music.

The Grateful Dead never had a big hit, yet they had rabid fans – Deadheads – and they were reported to be one the highest grossing tour bands of the 60’s and 70’s.

You either loved them or you didn’t.

They loved making the kind of music that brought them the most joy.

Same with writing.

First and foremost, make sure you write in a way that brings you joy.

And write in a way that is easy for you.

Easy and joyful are good.

Really good.

 

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