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Quotes

Customer Coaching

Cultural adjustment cycle image
Graph illustrates a new hire’s journey at Disney (or any organization). Image taken from social media, unknown source. Emotion: positive (top) and negative (bottom) vertical axis. Time: with company L-R on horizontal axis.

Customer coaching to become the category for service in your industry:

  • Create, maintain, and herald your Company’s bullseye target for gold-standard, world-class service.
  • Develop, train, and implement your Company’s service toolkit for consistently delivering world-class service in every interaction.
  • Carve in stone your Company’s purpose – a purpose so compelling that “purpose trumps task”, unleashing untold (free) discretionary effort, providing your Company competitive immunity.
  • To deliver world-class consistently excellent service, create and optimize a Company decision-making matrix based on putting the customer at the center of every interaction.

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Categories
Quotes

Coach as healer

Glacier Park hikes
GNP. Granite Park Chalet.

Blessed are they who heal us of self-despising. Of all services which can be done to man, I know of none more precious.

William Hale White

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Authenticity

Climate change CEO karma

The fine print under the name: “For keeping the magic alive through exemplary performance and commitment to the traditions and ideals established by Walt Disney.”

You are on a path to self-destruction.

You do not have balance.

You confessed it, but it has never been a secret to me.

Not only not a secret, but a glaringly obvious proposition.

When was the last time you celebrated in a significant developmental accomplishment from a direct report?

When is your business (and life) going to slow down.

Here’s what i see coming…

You’re 60, wishing you’d have listened to the whispers.

But you’re never getting that decade back.

Sure your business gave you incredible financial rewards.

Is that feeding your soul in the way you want, at 60?

What example have you set for your children?

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Disney Customer Service book

Can she reach a level she doesn’t know exists?

Place with a view
Place with a view.

 

An executive coaching client has made tremendous (and game-changing) modifications to the way she leads.

She attributes this to the way i help her think when we talk twice a month.

One hour per call. Two calls per month. Twenty-four calls every year – 24 hours of conversation.

i’m delivering exceptional value for her in exchange for her financial contribution to my yearly revenue.

Bottomline, she is a much better leader now than she was before we met.

Is there another way, a different version of something i already offer, that would take her to a level she doesn’t know exists?

 

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

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Blessed Beyond Measure?

Easy way to feel amazing grateful and overwhelmingly blessed?

Mid Life Celebration book reviews
Can too much of a good thing leave us feeling insecure?

 

Feeling in advance the feeling that we want to feel is one of the most generous and underused blessings ever.

Want to feel amazing grateful and overwhelmingly blessed?

Just do it.

Once we start remembering to feel this way, we start feeling this way all the time, without having to remember.

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