How to execute next steps to convert theory into reality

Typhoon Lagoon
View from Mt. Mayday overlook.

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How to execute next steps to convert theory into reality.

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Big picture involvement:

Five foundational ownership tracts; 19 total blueprints.

One owner of everything, the CEO.

Up to ten Champions selected from CEO Cabinet; two Champions for each of the five ownership tracts (Leaders, Employees, Customers, Reputation, Improve). Some Cabinet members may be responsible for two ownership tracts.

Ten assistant champions selected from your best, most passionate leaders in Human Resources, Labor Relations, Employee Relations, Compliance, Employment, Marketing, Public Relations, Communications. Assistant Champions should only focus on one ownership tract.

From 15-30 advocate teams selected from every employee, at every level, in every department. This is three to five team advocates per ownership tract.

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Owner

  • CEO

Champions

  • C-Level Executive (always have two, to solve for unexpected absences)
  • Provides vision, inspiration, commitment

Assistant Champions

  • Cross-functional pair from Human Resources, Labor Relations, Employee Relations, Compliance, Employment, Marketing, Public Relations, Communications.
  • Always have two, to solve for unexpected absences
  • Provides involvement, accountability, commitment
  • For unexpected absences, always be grooming the replacement from the Advocate Team.

Advocate Teams

  • Created from any employee, at any level, in every department
  • 3-6 total per team recommended
  • Cross-functional
  • Provides energy, enthusiasm, effort, commitment

Final blueprint

  • Create action steps
  • Review, organize notes
  • Create plan
  • Discuss
  • Summarize
  • Create final blueprint
  • Present to CEO and Cabinet

Develop and deliver campaign

  • Goals/deliverables
  • Assign roles
  • Timeline
  • Accountability

Misc

  • Manage project scope creep
  • Prepare contingency plans for project disruptions
  • Always be grooming replacement/succession

Continuous Improvement

  • Manage health of all teams
  • Grow team bench
  • Measure
  • Celebrate
  • Share
  • Historian documents growth, change, transformation

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9 Customer Service insights no one talks about

Roy Disney and Minnie Mouse statues in Magic Kingdom
Roy Disney is an unsung hero.

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7 Customer Service insights no one talks about:

  1. training budgets get cut not because money is tight, but because deep down, no one believes the results are worth the money spent
  2. money would be heavily invested if a link could be proven between what’s spent on training and what’s gained in the customer’s intent to “definitely recommend” and “definitely repurchase”
  3. poor trainers make training even harder
  4. poor trainers are a byproduct of poor leadership
  5. poor leadership is byproduct of lack of a clear, concise, and compelling vision
  6. a clear vision is not enough to motivate discretionary effort, at all
  7. the lack of consistently delivered discretionary effort is the root cause of poor customer service
  8. the percentage of employees not giving discretionary effort is directly proportional to the poor leadership ratings from employees
  9.  culture is what employees think and do without thinking

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Be the standard by which all others measure. Make your culture worth defending.

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Got training?

Keynote speaker Jeff Noel on stage
Everyone has orientation, on-the-job training, and ongoing training as needed. Every. One. Be amazing at the details.

Three world-class culture by design opportunities are built into your organizational training structure: Orientation, On-The-Job, and On-Going training.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Who can you trust?

Santa, or, jeff noel. Both seem reputable because of their extensive world-class experience. Photo: South America.

Who can you trust to tell you the best way to study, think, plan and build a culture by design?

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Example question

banner for the book, Mid Life Celebration
Vibrancy is important because regret sucks. No one wants to ask, “What if i would have tried harder to have balance in life?”

Why is vibrancy important? On a 10-scale (10 high) how important is vibrancy?

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.