Servant focus

Disney legacy name tag
A lifetime serving fellow Cast Members, Cherished Guests, and every Stakeholder.

Remember, foremost, you are here to serve.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Who loves you, baby?

Disney Tron attraction under construction
Why does Disney consistently add new things? Think of how you feel when you receive an expensive gift.

You keep your best people by instilling the belief that your organization loves them more than any other.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

What compels others?

Gapingvoid art
The world moves fast. Challenges never stop coming. Often missing: a clear, concise, and compelling vision of the future. A future not only better than now, but much better. Photo: My favorite business cartoonist, Hugh MacLeod

What compels so many to under-focus on the fundamentals?

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Cultural resilience

Post-it note with  Eisenhower  matrix
Paradoxically, common sense isn’t as common as we would hope. Why? Life and business is tough.

Cultural resilience is achieved through systems and processes you control: a compelling vision, extraordinary employee development, world-class service architecture, superior emotional connections, vibrant creativity.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Simple is lean

Kuwait towers and teddy bear
Lean implies nothing extra. The Bead Jar is an extra. Took it for my first ever publicly recorded speech for TEDx. Be lean with your exceptions too.

Simple is lean.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.