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Disney Customer Service book

Pssst, the boss is spending the night

Walt Disney's apartment lamp at night
Every night since December 15, 1966.

 

Walt Disney's apartment lamp at night
The light was Guest Relations way of telling the entire Cast that Walt was spending the night.

 

Pssst, the boss is spending the night.

The boss spends every night with you.

And every day.

The boss is there for your every breath, every move, every thought.

You get this, right?

 

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

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Dear Son

Operationalize your personal culture with traditions

Orlando Disney Keynote Speakers
April 2011.

 

Operationalize your personal culture with traditions.

This is a concept i learned at Disney.

You can be intentional about designing your organizational culture.

If you’re not intentional then your culture is heavily influenced by random and unintentional things, people, and events.

In 1999 we volunteered to deliver “Food For Families” on Thanksgiving morning. One month later we did it again on Christmas morning.

As we entered the new millennium, we discovered that we could volunteer again on Easter morning.

So here we are, Easter morning 2018, about to head out to do what we always do on Easter morning.

 

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Disney Customer Service book

Life behind the scenes is different

Disney Keynote Speaker jeff noel
A special Disney (and Disney Institute) cultural moment in 2013. Pictured L-R: Cheryl, Pat Jordan, Lynn Lombardi, me hugging Terri Parker, Joseph Gardner, Bruce Jones, Jack Santiago.

 

Life behind the scenes is different.

Outsiders, fans, curators, and Guests have an overwhelming belief that Disney is a great place to work “behind the scenes”.

Overall, it is.

But here’s the thing only insiders (Cast) know, it’s not always Magical.

And this fact is what makes my business advisory services and keynote speeches so compelling – the content is based on extensive experience from a lifetime inside the (current) fifth most admired company in the world.

#DisneyDifference

#DisneyInsider

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Disney Customer Service book

Two Disney storyboards begun on a short two hour flight

Disney Employee Culture Book
Always the over-achiever, Disney culture had me begin the second Disney book’s storyboard.

 

Disney Employee Culture Book
Got a 30-day jump start on the second Disney book about Employee Culture.

 

Disney Employee Culture Book
Two Disney storyboards begun on a short two hour flight.

 

Two Disney storyboards begun on a short two hour flight.

It’s kind of fun to do the impossible. -Walt Disney

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

Categories
Disney Customer Service book

Great Disney leaders are architects

Disney Customer Service Advisor
Colorado State University during my final Summer (2014) as a Disney Institute Keynote Speaker.

 

Great Disney leaders are architects.

Culture comes down to the collective habits of the entire organization.

Habits are operationalized through your human resources processes: hire, train, inspire, value.

A world-class culture is intentionally architected by design, not something that happens by default.

Culture is what people think and do without thinking.

When done with great intention, it results in organizational vibrancy.

It facilitates long-term competitive immunity.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.