Categories
Disney Customer Service book

Two Disney storyboards begun on a short two hour flight

Disney Employee Culture Book
Always the over-achiever, Disney culture had me begin the second Disney book’s storyboard.

 

Disney Employee Culture Book
Got a 30-day jump start on the second Disney book about Employee Culture.

 

Disney Employee Culture Book
Two Disney storyboards begun on a short two hour flight.

 

Two Disney storyboards begun on a short two hour flight.

It’s kind of fun to do the impossible. -Walt Disney

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

Categories
Disney Customer Service book

Great Disney leaders are architects

Disney Customer Service Advisor
Colorado State University during my final Summer (2014) as a Disney Institute Keynote Speaker.

 

Great Disney leaders are architects.

Culture comes down to the collective habits of the entire organization.

Habits are operationalized through your human resources processes: hire, train, inspire, value.

A world-class culture is intentionally architected by design, not something that happens by default.

Culture is what people think and do without thinking.

When done with great intention, it results in organizational vibrancy.

It facilitates long-term competitive immunity.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Categories
Misinterpret

The ripple effect from perceived caring or not caring

World class culture summary
Over-focus: employees reflect the level of genuine care they receive.

 

Leaders.

What happens when the people who are doing the caring aren’t cared for?

Leaders?

Are you there?

Why is this happening?

Oh, i get it, your boss isn’t caring for you so that gives you permission to perpetuate it.

 

__________

 

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Categories
This Might Change Your Life

Great service is driven by a clear, concise, and compelling purpose

Disney Cast Member training
Disney Cast Member training: Trainer is demonstrating the power of offering to take a photo.

 

Disney Cast Member training
Disney Cast Member training: three trainees (Security hosts in this case) watching the Disney Trainer (left, interacting with the child).

 

Disney Cast Member training
Disney Cast Member training: Disney Trainer, left, shaking hands with the child (just out of sight).

 

A values-based organizational culture is always, literally without exception, going to outperform a latently-focused organization.

Humans want to be part of something bigger than themselves.

Failing to tap into that is the result of distracted, unfocused leadership – these leaders have created a culture by default that revolves around a constant sense of urgency…an urgency resulting from poorly executed priorities.

Leaders outspokenly focused on revenue, cost containment, and profit will never earn the commitment of those on their team who are not financially incentivized, which is the majority of all front-line employees.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Categories
Authenticity

What is worth defending?

Disney Cultural transformation workshop
If something is not worth defending, it will never be defended.

 

This may be the most important question you ask yourself as a leader.

If you don’t have something worth defending, what do you think you are leading?

 

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This website is about our spiritual health. To leave this site to read today’s post on my career health website, click here.