Over-focus: employees reflect the level of genuine care they receive.
Leaders.
What happens when the people who are doing the caring aren’t cared for?
Leaders?
Are you there?
Why is this happening?
Oh, i get it, your boss isn’t caring for you so that gives you permission to perpetuate it.
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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
Disney Cast Member training: Trainer is demonstrating the power of offering to take a photo.
Disney Cast Member training: three trainees (Security hosts in this case) watching the Disney Trainer (left, interacting with the child).
Disney Cast Member training: Disney Trainer, left, shaking hands with the child (just out of sight).
A values-based organizational culture is always, literally without exception, going to outperform a latently-focused organization.
Humans want to be part of something bigger than themselves.
Failing to tap into that is the result of distracted, unfocused leadership – these leaders have created a culture by default that revolves around a constant sense of urgency…an urgency resulting from poorly executed priorities.
Leaders outspokenly focused on revenue, cost containment, and profit will never earn the commitment of those on their team who are not financially incentivized, which is the majority of all front-line employees.
__________
On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.
This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.
Magic Moments are relatively unremarkable to the giver.
Flipping through Super Bowl photos stumbled upon a Magic Moment caught (unknowingly) by a Disney Institute participant.
We were walking down the hall and a young Guest asked for one of the pins on the Disney Cast Member’s lanyard. Pin trading requires a one-for-one trade. This little boy had none.
Disney’s Standard Operating Guideline leaves room for Cast judgement. Knowing the boy’s Father was watching how this would be handled, without hesitation, the boy was allowed to take his pick.
Quietly and briefly, the Cast Member let the Dad know how it officially works so he wouldn’t be disappointed down the road.
A Disney Magic Moment at The Disney Casting Center, yesterday.
Donna’s husband Doug, having fun as we left the building. It’s easy to become a kid again at Disney.
They truly live to serve others.
Disney Cast Members are simply the very best customer service advocates in the world. The only request yesterday was for a simple, “Happy birthday, Donna” when we arrived.
It started there, but didn’t end there.
The three Disney Cast Members added (on their own) a very enthusiastic, and coordinated birthday welcome.
And while i was distracted by running into (and chatting with) two colleagues from Resort Operations days, the three also surprised Donna with a phone call from Goofy, who wished Donna a happy birthday too.
Unscripted and unexpected equals surprised and delighted.
And while intended for Donna, the ripple effect impacted at least 10 people vicariously.
