We know great customer service is a competitive advantage

Any leader and any organization, in any industry, can architect world-class customer service using systems and processes they control. World-Class Customer Service is not reserved for special organizations that have secrets others don’t and never will have. Exceptional service is built with four fundamental blueprints. Jeff’s Disney Keynote will be interactive, fun, thought-provoking, and comes […]

You can tell if a business or a boss loves you

  You must be obsessed with continuously improving your Customer experience if you want your Customers to believe that you love them. #loyalty #EmployeesAreCustomersToo PS. You do not need to be obsessed with continuously improving your Customer experience but you do need to worry about your competitors worrying about it.   • • • • […]

Disney Institute Customer Service Keynote Speakers

There are four world-class basics that make up the Disney Customer Service architecture. i have been teaching our Son (now 18) these Disney blueprints since he was six years old. We are both more compassionate human beings because of this student-teacher-student relationship. Everything i learned, did, and taught from 32 years as an insider and […]

A Disney Customer Service Keynote Speech in Vail, Colorado

  As i flew to Vail (through Denver) yesterday, i knew today’s posts would be themed to Walt Disney’s death (and life). And as i prepare to leave the Vail hotel room to deliver an 8:00am Disney Customer Service keynote speech, Walt Disney’s passion and disposition for doing the impossible will fuel the first 90 […]