Categories
Disney Customer Service book

Customers

Bullseye

Every single employee is crystal clear on the center of your preeminent customer service goal. Every employee hits the target all day, every day.

 

360 Analysis

Needs, Wants, Stereotypes, Emotions

For customers and employees.

 

Unifying Goal

Every employee in every job classification has the same corporate-wide goal.

For example:

We exist to help that person help that person. (Healthcare Education)

Make sure every Guest has the best vacation of their entire lives. (Walt Disney World)

 

Decision Tree

In this order, by every employee, all decisions are made: Non-negotiable, famous for, business need.

Consistency is the hallmark of great service and this is the only way to ensure it.

 

 

• • • • •

This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

Categories
Disney Customer Service book

Customers

Disney Customer Service keynote speaker
Magic Kingdom yesterday (Sept 19.2016) at 6am. Post written 3 months ago.

 

World class customer service is simple. It’s also elusive. The challenge is creating scalable processes to ensure it happens at every single customer touchpoint. All day. Every day. Learn more.

(Exceed expectations, pay attention to details.)

 

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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.