Categories
Quotes

Over-managing is critical

Wild Goose Island
GNP. Wild Goose Island.

Over-managing is extraordinary attention to detail, being intentional, and the antithesis of micromanaging.

dad

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Categories
Disney Customer Service book

Paying attention to details is a religion at Disney

Disney attention to detail
Paying attention to the smallest details is a “religion” at Disney.

Paying attention to details is a religion at Disney.

In the photo above, i spotted a concrete chip and immediately stopped Rob (we were leaving Magic Kingdom) and went on a riff about concrete.

i asked him what color concrete is when it leaves the concrete factory. His correct answer was “sidewalk grey”.

Yet you won’t find that in the Magic Kingdom.

And none of the colored concrete is painted. Why? Because when it chips, you’d notice the color difference right away.

No one thinks about concrete when they visit a Disney Themed area.

We (religiously) aim to keep it that way.

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Categories
What Do You Mean You Don't Know?

Ramadan Marabek

sunrise near Disney World
Yesterday morning walking to the gym and back, before riding a bike to the High School Outstanding Scholars assembly.

 

 

Ramadan Marabek (Happy Ramadan).

 

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Categories
Live like you mean it

It’s the little things, right?

Ghandi quote
Let your conscience be your guide. Photo: screen capture from Insight Timer’s Page.

 

It’s the little things, right?

Last night there were four of us remaining. The other 40 had left.

i had both hands full as i was leaving and asked for the final time, “Is there anything i can help with?”

No, we’re fine, we’ve got everything.

After the long walk to the car, i packed into the trunk what i had carried. Instead of unlocking the car to drive home, i went back upstairs and said, “i don’t know what i was thinking when i offered to help with both hands full. But now i have two empty hands, what do you need help with?”

i told them i’m always reminding our son, “If you help me do this it will get done quickly.”

It felt good to help them carry boxes to their cars.

Had i not done such a simple gesture, i would have thought about the missed opportunity for far too long.

 

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