Paying attention to details is a religion at Disney

Paying attention to details is a religion at Disney. In the photo above, i spotted a concrete chip and immediately stopped Rob (we were leaving Magic Kingdom) and went on a riff about concrete. i asked him what color concrete is when it leaves the concrete factory. His correct answer was “sidewalk grey”. Yet you […]

What can you expect from yourself?

Disney’s world-class Customer Service reputation is driven by our fanatical attention to every detail – from over-focusing on the same things others under-focus on or ignore. Session attendees should expect to learn about these aspects of professional development: Focus on the power of a great customer service reputation Discover Disney’s customer service framework Gain insight […]

Disney’s VIP elevator and a life lesson

Disney’s VIP elevator and a life lesson. For three mornings, i had the Presidential Suite (VIP) elevator door locked open as i awaited the Reeve party to exit their suite and walk across the foyer where i was stationed. Will, then four, was the first to burst through the Roosevelt Suite’s double doors. Christopher was […]