Leadership accountability challenges are common. Why? Lack of clarity. If i asked you and your boss to each grab a post-it note and privately write down your top three work priorities, would your list match your boss’s? What if the two post-it note lists matched? What’s to gain? What if they don’t match? What’s to […]
Tag Archives: Disney
Black, red, and yellow
Three circles. Black, red, and yellow. Push it as far as you can without crossing any lines. Clarissa nailed it on the first try. • • • • • This website is about our SPIRIT. To enjoy today’s post about our WORK, click here. If you want to stay on this site and read more posts from this Blog, […]
Paying attention to details is a religion at Disney
Paying attention to details is a religion at Disney. In the photo above, i spotted a concrete chip and immediately stopped Rob (we were leaving Magic Kingdom) and went on a riff about concrete. i asked him what color concrete is when it leaves the concrete factory. His correct answer was “sidewalk grey”. Yet you […]
What can you expect from yourself?
Disney’s world-class Customer Service reputation is driven by our fanatical attention to every detail – from over-focusing on the same things others under-focus on or ignore. Session attendees should expect to learn about these aspects of professional development: Focus on the power of a great customer service reputation Discover Disney’s customer service framework Gain insight […]
Disney’s VIP elevator and a life lesson
Disney’s VIP elevator and a life lesson. For three mornings, i had the Presidential Suite (VIP) elevator door locked open as i awaited the Reeve party to exit their suite and walk across the foyer where i was stationed. Will, then four, was the first to burst through the Roosevelt Suite’s double doors. Christopher was […]