Tag: Disney

Haunted Mansion queue line

5-second video: Disney’s Haunted Mansion queue line. Ps. Counting this video as a vlog. Why? Because i can do what i want. Pss. So can you.
Disney’s haunted mansion queue line organ
This is what a midlife crisis looks like.

Mid Life Celebration: rethink • reprioritize • recommit

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Customer empathy to market better (4 questions)

Disney Safety message
Safe – D, begins with me!

What you are about to read was written years ago. It is part of my Disney Customer Service Insights book. It is randomly being shared today…

Ask four questions to have more empathy in your marketing:

  1. What does this person believe that you don’t believe?
  2. What do they see that you don’t see?
  3. What do they want that you don’t want?
  4. What do they care about that you don’t care about?

What does this person believe that you don’t believe?

They believe impossible really is.
They believe it could fail.
They believe failing will ruin their career.

What do they see that you don’t see?

They see roadblocks, obstacles, and impossibility.
They see a gamble, a risk, and a landscape of uncertainty.

What do they want that you don’t want?

They want to be able to turn back the clock and start over?
They want a miracle.
They want to be able to forget they ever had this problem.

What do they care about that you don’t care about?

They care about not failing.
They care about their career.
They care about stability.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Easily distracted?

14-second video…easily distracted? Ain’t we all.

You know what’s cool about this post’s video? i knew if we sat long enough, the parade would pass without attracting a large crowd.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Kingdom

couple at Disney's Magic Kingdom entrance
Third stop. Park-hopping is such a Kingdom (Disney’s Magic Kingdom) perk.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

A Disney blessing

Got dreams for next year?
Walt Disney World Railroad.
Magic Kingdom pictures
May 2022.
May 2022.
Make a wish.
Carol texted this to me while I was in the Magic Kingdom. How is that for Karma. This note is from 2008. Carol was retiring.
So many blessings in these photos. Most are invisible.

A Disney blessing is having the privilege, the honor, the responsibility – to uphold the highest standards set by Walt Disney himself.

All day.

Every day.

Day after day.

For an entire career.

A Disney blessing is having a lifetime Park Pass and living less than a mile from Walt Disney World.

A Disney blessing is having a fellow retired Disney Institute colleague (Carol) text you a photo of a note she kept for nearly 15 years – the one where you took a moment to write something heartfelt. The note that didn’t require a fancy Hallmark Card with a prescribed retirement sentiment.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.