Disney – Disney Customer Service Keynote Speaker

We create happiness

Disney Pixar Encanto — Debuts today on Disney+. You have a family family. You also have a work (Disney) family.

Our (Disney) tradition to work while others play has clear context. When you are hired for a front-line operational role, “We work while others play” means these things and we are crystal clear about it when we hire you:

You will work nights, weekends, holidays
Your shift may start at 3:00 AM
Your shift may end at 3:00 AM
Your schedule, by union contract, is based on company seniority

This is why waiting 13 years was reasonable before initially asking for vacation during the last week of the year.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

What habits bring you

Note: A short intermission between Disney Retirement posts. Enjoy the state change…

• Welcome •

Disney Customer Service Keynote Speaker jeff noel — Happy present moment. Photo: several years after Disney retirement, in the home office. Thank you Ty Boyce.

Jeff noel quote about culture — Every organization has a culture – either by design or by default.

What do habits bring you?

Simple.

Intentional, over-focused habits bring vibrancy.

Unintentional, under-focused habits bring the opposite of vibrancy.

Simple is as simple does.

Habit, and culture, is what you think and do, without thinking.

Organizational habits.

Personal habits.

By design or by default.

Learn to over-focus on the same things you used to under-focus on or ignore.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Two thumbs up from Walt

Great Disney Institute Keynote speakers — Envisioning Walt over there, giving two thumbs up. If you don’t know, two thumbs up is the highest compliment Walt bestowed to others as he walked the Park.

The opportunity to put Disney on my resume first appeared in 1981. At that time, was a fifth-year senior. The Walt Disney World College Program came to West Chester University on a recruiting trip. Serendipitously became aware of their presentation, attended, and signed up for an interview. With no idea what i wanted to be when i grew up, instinctively felt “Disney” on the resume would be a competitive advantage for some future entry-level job somewhere in the USA.

Two months later, an acceptance letter arrived.

Note: January 25, 1982 is official hire date. In 1982, Magic Kingdom College Program (MKCP) preceded the Walt Disney World College Program.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Remember the trail lesson

Pixar Up paradise falls — Pixar’s UP, Paradise Falls.

Remember the trail lesson about initiation and self-worth.

Literally every person you said hello to said hello back.

Literally every person you didn’t initiate a greeting with didn’t say hello.

Same lesson from two years ago.

Remember as you walk around campus this week, and every week.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Explain it to me

Runners High sign — Runner’s high is a legit feeling. Hoping to get back to it soon.

.think .differently

i create hope where it doesn’t exist. i use questions, paradox, and common sense to help people solve their unsolvables.

i enable people to change what they see, and in doing so, what they see changes.

This potentially changes everything.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.