Categories
Disney Customer Service book

Disney Customer Service speaker video

One of the coolest leaders i ever had was Guy Smith. He was/is a brilliant facilitator. His example taught me the most. When Guy and Dennis (below) co-facilitated, it was Magic to watch.

Dennis is a valued and trusted former Disney colleague and an incredibly polished speaker. A master, really.

If it was between Dennis and you to be picked as the opening (or closing) conference Disney Customer Service Keynote Speaker, what would you have to do to get picked over Dennis?

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Categories
Disney Customer Service book

Private meet and greet with Mickey Mouse

A private Mickey Mouse meet and greet is an incredible experience. Magical. Even for a room full of Disney Cast Members.

Private meet and greet with Mickey Mouse.

How?

Why?

Not sure.

Luck?

Probably.

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Categories
Authenticity

Courage or comfort, not both

Taking a few Disney toys and a pin to Kuwait (7k miles from home) is easy and scalable on every trip, everywhere.

Brene Brown is a thought leader.

She says that you must choose between courage or comfort, you can’t have both.

She’s smart, no doubt.

Yes and, going to respectfully disagree with the statement.

Why?

While not an intellectual, at 60, coupled with deep and broad Disney experience and especially the Disney Institute leadership expertise, i’ll go up against anyone on personal and organizational vibrancy.

Any. One.

Any. Where.

Any. Time.

Why disagree with Brene’s claim?

Because i have both courage and comfort.

At 60, this is a reality.

So how can i be wrong?

Perhaps what Brene implies is that she cannot have both.

Then, what she says is worth wondering why she doesn’t have courage and comfort and why i do.

Not gifted, and as (formerly) insecure as the next person, yet my life’s work has put me in this position to speak authoritatively.

Weird to say it, but at the end of the day, how is what i have to say anything but true?

The beauty of 60 is that i believe we are both right.

Also at 60, i am certain that we, meaning anyone, believe what we want to believe.

If i were you, i’d believe better choices are available.

For example, courage and comfort.

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What Do You Mean You Don't Know?

Podcast Magic?

Jody hosts three Disney Cast Member shows.

Podcast Magic?

Yes, an Online course by Jody Maberry.

If you are looking to start a podcast, Jody’s new course is all you’ll need to launch.

Jody’s three Disney podcasts are:

  1. Lee Cockerell – Creating Disney Magic
  2. Dan Cockerell – Come Rain or Shine
  3. jeff noel – If Disney Ran Your Life

It all started because Jody demonstrated initiative by inviting Lee to be a Guest on his Jody’s show.

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Categories
Authenticity

The Gospel according to Walt

Disney Innovation Keynote Speakers
Preaching the Gospel according to Walt.

The Gospel according to Walt Disney.

That’s what i preach.

Differently than the normal “only practice what you preach”, i only preach what i practice.

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