Disney Customer Service Book Chapters

man writing on iPhone at Skipper Canteen
Ceiling fan is the final clue.

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Disney Customer Service Book Chapters

  1. Prologue
  2. Disney Customer Service Beliefs
  3. Why? (not what and how)
  4. Disney’s Customer Service Basics
  5. So What?
  6. Disney Customer Service Stories

Note: In 30 years as a Disney Cast Member and Leader, never once called Guests customers. Not once.

It’s kinda fun to do the impossible.

Walt Disney

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disney Customer Service Book, a vision

man typing on iPhone
First writing day/night at Walt Disney World. Bench across from Disney’s World-Famous Jungle Cruise Attraction.
typing on iPhone
First book Leade…
Typing in iPhone Notes app
First book reveal.

Writing seven Disney Business Books in one year, from the iPhone 7 release to the iPhone 8 release.

i’m writing all seven books on an iPhone, and all at Walt Disney World.

  1. Disney Leadership
  2. Disney Employee Engagement
  3. Disney Customer Service
  4. Disney Brand Loyalty
  5. Disney Creativity and Innovation
  6. Disney Greatest Business Hits (from the first 5 books above)
  7. How to Apply Disney Business Principles to Your Personal Life

This goal is epic and literally impossible.

Which is perfect.

Using this site to document progress on the Disney Customer Service Book. Also using storyboards, and iPhone’s Notes App.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Pros make it look easy

Glacier National Park
GNP. Glacier Park Lodge in East Glacier.
Glacier National Park
GNP. Glacier Park Lodge lobby. Discovered a fellow Cast Member and Glacier Summer Front Desk employee and we had a good friend (Jeff W at DI) in common.

Only Cast Members know how hard it is to make it look like it’s not hard.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

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Excellence, Disney Style

GNP. Near Logan Pass. Common sight early and late in the day.
GNP. Mt Oberlin trail is straight, flat and easily recognizable at the trailhead. This quickly changes. Oberlin, at 8,180′, is considered the easiest peak to summit…Perhaps two miles one way with 1,600′ elevation gain. You start at 6,646′ at Logan Pass parking lot.
GNP. Preston Park on the Piegan Pass trail.

Leaders –> Employees –> Customers –> Reputation –> Improve

Customers love happy employees who are great at what they do.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

So delightful

Cinderella Castle
The new Blue turret roofs really pop.

So delightful.

Everyone in Magic Kingdom yesterday knew this was the last day Walt Disney World would be open for a minimum of two weeks, and likely longer.

The way we all savored the ordinary day was, well, so Magically delightful.

•  •  •  •  •

This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.