Categories
Final 120 Days

Training for a Role in the Show

Screenshot from the old (1984) In Search of Excellence video documentary. The book published in 1982.

Training for a Role in the Show, above, a Disney Trainer and a Disney Trainee ride an empty Jungle Cruise boat for several days to learn the spiel and mannerisms necessary to transport Guests from reality to a true-life jungle adventure during the 10-minute cruise.

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Categories
Dear Boomers

Safer to lie or to tell the trut​h?

lying in public
They were in the news again because Go-Fund-Me just refunded every donor’s money. They are probably nice people in general. Temptation to lie is something every one of us has to wrestle with.

What if you were praised for telling the truth?

Generally, lying when you do something unpopular, unethical, or even accidently, the return on investment for lying seems like the (obvious) best and most valuable choice – life immediately becomes easier when we are “off-the-hook”.

The wrath and responsibility for owning up to something can be avoided or turned into a non-issue if we lie.

What’s in it for being honest?

Trust.

The most valuable of all relationship ingredients.

When our son was about two years old (in 2002), we promised him he’d never get in trouble for telling the truth.

Set your bar(s) high.

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Categories
Disney Customer Service book

You think no one is watching

Disney Keynote Speaker jeff noel
Imagine Disney being Disney without a fanatical drive to dream, create, and inspire.

 

 

You think no one is watching.

Yet you do what you do because what you do has no choice but to flourish.

And then one day you’re called into a last minute meeting (twice) and discover everyone in the room knows something you don’t.

You’ve been chosen.

The two Disney name tags (above) were presented to me during the course of my career.

Insight: Everyone is watching everyone else. Every day. All day.

 

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Categories
Live like you mean it

What is the speed of excellence?

Disney Keynote Speaker jeff noel
Imagine Disney being Disney without a fanatical drive to dream, create, and inspire. (Faintly, on the blue name tag’s bottom are those 3 words – dream, create, inspire)

 

What is the speed of excellence?

Work steadily to become a good and decent person every day.

This is not a to-do item for retirement.

It’s a to-do item for yesterday, today, and tomorrow.

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Categories
Misinterpret

i ain’t a Saint, but

inspirational quote
From a recent LinkedIn post from Joe Tye.

 

i ain’t a Saint, but i try like heck to be super decent at all the basics.

Compassion.

Forgiveness.

Gratitude.

Humility.

Service.

Honesty.

Behaving admirably.

Personal responsibility.

Self-control.

Initiative.

Fun.

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