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Three small reasons prompted a small change – a metaphor for life

jeff noel
First paid haircut in 30 years. Prior to that Cheryl cut it.

 

Three things prompted a paid haircut, in chronological order:

  1. Assigned to provide two keynote speeches for a global hair cut franchise
  2. Wanted to see if a brief break from this chore would benefit Cheryl
  3. It was scary because it had been done consistently by the same person for 30 years

The avatar photo was a random coincidence because the photo was taken so that when the next person asked how would you like your hair cut, we could simply use the photo to say, “Like this”.

Been getting a haircut at the establishment ever since – five years and counting.

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September 2009

Can A Haircut Be “Spiritual”?

Got a haircut at Sport Clips yesterday. For 30 years my wife has cut my hair, since we first met at West Chester University. During those college years, she only needed to do it twice a year.

In today’s corporate world, it’s at least once a month. Our lives are like most working families. Fast-paced. Busy. Hectic. Becky, the store manager, and Andrea my stylist, were exceptional.

Andrea and I used to work together at Disney’s Grand Floridian Resort & Spa as Concierge Cast Members. Becky and I had met at a conference earlier in the year. Small World after all, eh?

They made me feel like a rock star. Isn’t that what great businesses do?

About a month ago, at my last visit, Joy cut my hair. I wrote a blog post about the experience. Becky spoke about that post and the impact it had.

Funny thing, everyday, I think I’m just writing simple blog posts. And everyday, they think they’re simply giving haircuts. Maybe, in both cases, it’s actually much more to the customer than we think.