Had to laugh and smile yesterday, Wednesday.
Asked our son to unpack what he meant when he told my wife he was proud of Tuesday’s Disney Customer Service 3-hour workshop.
He was joking.
Obviously, my feedback was, “You shouldn’t joke like that with Mom, because she didn’t know it was a joke.”
And based on the 30-minute debrief we had on the car ride home from the event, on every important client metric, had gave high marks.
He had only seen 60-minute or less keynotes, not the three-hour incredibly interactive session. For example, the audience never had time to fall asleep – too much thinking, doing, sharing, planning – all of it by design.
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