Top 3 customer service priorities?

apple logo
Apple: It just works. Disney: Make people happy.

A leader and a direct report are paired and each has a Post-it note. The leader writes the top three customer service priorities she expects of her direct report. And the direct report writes the top three customer service priorities she thinks the leader expects from her.

What are the odds the lists match?

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No dude, no

Learn to say no; it will be of more use to you than to be able to read Latin.

Charles Haddon Spurgeon

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Get carried away

Glacier National Park
GNP. Storm is brewing, as expected.

Men who never get carried away should be.

Malcolm Forbes

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Leave it be

West Glacier Motel
GNP. West Glacier Motel.

A man is rich in proportion to the number of things he can afford to leave alone.

Henry David Thoreau

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Celebrate victory over addiction

Disney’s Animal Kingdom yesterday.

Cheryl went to the gym at 7:15 AM before heading off to work at Walt Disney World yesterday.

Our son slept-in like a college freshman on Christmas break.

i wanted a big cardio activity.

It was 7:45 AM.

Disney’s Animal Kingdom (DAK) was the only Park open to Cast on New Year’s Eve, so off i went and 13 miles later…DAK.

PS. In 2001, on December 31, i stayed sober on New Year’s Eve for the first time since 1975.

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