Questions – Disney Customer Service Keynote Speaker

Ask like you mean it

Goofy on a Disney email — Garsh, if you can’t articulate your clear, concise, compelling vision, who in God’s name can?

You must lead the asking of dozens of great questions.

Nursing questions are a dime a dozen. Here’s a nickel’s worth;

Why do nurses exist?
Why do families need nurses?
What would families do without nurses?
What would doctors do without nurses?
What would communities do without nurses?
What makes a perfect nurse?

Why is there a profound nursing shortage?

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Serve like Michelangelo painted

hotel room from sitting person's perspective — Staying active, eating well, and resting well are challenging on the road. Do your best and surrender to the rest.

PPP (something, something, payoff).

Books?

Hypotheses.

Dinner 3 times = harsh reality.

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What’s it like when…

Disney Guest Relations sign — Leaving Disney’s Animal Kingdom, we stopped as recommended to check my Cast Admission passes. There’s a glitch that needs fixing. Guest Relations tried but had to refer me back to Cast Admissions, which had recently issued all-new replacement passes.

What’s it like…

What’s it like when…

What’s it like when you shed impatience?

What’s it like when you shed anger?

What’s it like when you dwell in gratitude?

What’s it like when you don’t dwell in gratitude?

What’s it like hiking in Glacier?

What’s it like when you encounter a Grizzly Bear?

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Positive vs Peaceful

Positive vs peaceful.

What’s the difference?

Rational vs irrational.

What’s the difference?

Attitude vs emotion.

What’s the difference?

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Always get bored

Always get bored?

Yes.

What?

Always get bored with unanswered questions.

Become so bored with unanswered questions that you take action to become un-bored.

Figure things out well enough that your poor habits and rituals make you ill and impatient to transform.

Never get bored – motivation to transform is an inside job.

i know you know this.

Yes, and…

Knowing and not doing is the same as not knowing.

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