Tag: Quotes

We all do it

A guest and Disney cast member smiling and posing for a photo
A Disney Institute (DI) Guest during a Disney Theme Park team builder. We instruct DI Guests to remove their Disney Institute Participant name tags. Why? So the DI participant doesn’t get asked a million questions because Guests think they are actual Cast Members.

Every organization hires people, trains people, communicates with people, and cares for their people. It doesn’t get any simpler than this.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Cultural immunity

MagicKingdom Entrance
First day using the camera inside the WordPress dashboard.

By design, great cultures ensure competitive immunity.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Auto-pilot culture

Disney custodial cast member with apan and broom
Every speck of trash belongs in the trash can.

Culture is what people think and do, without thinking. Just look at your own habits. Auto-pilot, right?

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Serve Like You Mean It

Triangular diagram on a post it note
My Toolbox for classroom teaching: common sense, questions, paradox…leads to action.

Serve Like You Mean It is a potential third Disney Business book title.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disney Service

Man in a Disney mask and Disney hat at contemporary resort
December 29th…6 years into Disney retirement. Walked here from home. Spent six of my 30 years serving Guests and Cast at this Resort.

Disney Service is a potential third Disney Business book title.

dad

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.