Categories
Disney Customer Service book

Celebrate You

Annual Disney Cast Member years of service awards are coming up soon.

Straight out of the Disney Culture playbook…

Take care of the people who take care of your Guests.

That context neutral business insight is easily transferable to your personal life…

Take care of yourself so you can take care of others (including yourself).

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Final 120 Days

Better late than never

Two months ago Jody Maberry and i experienced exquisite 5-star Marina Hotel service.

Better late than never.

Before knowing the TEDx Talk recording would post yesterday (July 4), the box was packed with Disney “Magic” for the Kuwait Marina Hotel staff.

American University of Kuwait’s box is set to sail as well.

It is tempting to let what i can’t do stop me from doing what i can.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Misinterpret

Public recognition is not for everyone and even painful for some

Running store storefront window

 

(photo: Called an audible and used a more recent photo, not one from February 2013…)

Patience is strength.

Gratitude is strength.

Forgiveness is strength.

Had only two things to say to the wonderful folks attending the surprise celebration.

  1. I don’t know what to say.

  2. Thank you.

Most of us are in a different place than we were 15 years ago.

For a blessed number, it’s a much more servant-focused place.

A place they never saw coming.

A place they could have never foreseen.

A good and decent place.

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Categories
Authenticity

Suffering does not make us strong unless we give it permission

Sanibel Summer Sunset from Mitchell's Sand Castles

 

(photo: The first sunset of the annual Summer beach trip to Sanibel Island – our life will have a sunset too… will it be peaceful?)

Suffering does not make us weak unless we give it permission.

Suffering does not make us strong unless we give it permission.

Permission is only granted by one person.

One person only.

We know this.

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