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Disney Customer Service book

Go the extra mile

Disney University hallway
World-class Customer Service reputations are earned, maintained, and improved day after day, for decades.

Go the extra mile.

Right now, i guarantee you can easily and quickly name at least two reasons why going the extra mile is a flawed proposition.

Why then, do we hold tightly to the belief system that exalts this as the only choice for world-class customer service?

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Categories
Disney Customer Service book

What can you expect from yourself?

inspirational phrase
It translates to, “The work of art is me.” From the Miami Art District.

Disney’s world-class Customer Service reputation is driven by our fanatical attention to every detail – from over-focusing on the same things others under-focus on or ignore.

Session attendees should expect to learn about these aspects of professional development:

  • Focus on the power of a great customer service reputation
  • Discover Disney’s customer service framework
  • Gain insight into how a customer service culture is created, maintained, strengthened and perpetuated

This day of Disney training uses common-sense business insights and time-tested examples from Jeff’s 30+ year Disney career to inspire leaders and organizations to rethink, reprioritize, and recommit to their own customer experience using Disney principles as their guide.

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Categories
Disney Customer Service book

We know great customer service is a competitive advantage

Disney Speakers jeff noel
Branded photo?

Any leader and any organization, in any industry, can architect world-class customer service using systems and processes they control. World-Class Customer Service is not reserved for special organizations that have secrets others don’t and never will have. Exceptional service is built with four fundamental blueprints. Jeff’s Disney Keynote will be interactive, fun, thought-provoking, and comes with a personal challenge for every participant.

You’ll learn what (and why) every organization should use as The Bullseye for the foundation of every Customer touchpoint. You will also hear a harsh reality and an astonishing paradox when it comes to focusing on Customer Satisfaction (which is actually dangerous to your business reputation). These revelations are a special gift.

Most organizations focus on Customer “needs”. Jeff reveals an exceptional tool – similar to a compass – that empowers you to look at the people you serve (employees, customers, vendors, community) in a 360 Analysis, a holistic view, giving you 300% more wow-factor juice to exceed your Customer’s expectations.

Near Jeff’s house is Walt Disney World, home to 78,000 Cast Members, 2,000 different job classifications, and ONE Unifying Goal. Discover the power in this singular, inspiring goal that moves employees from compliant to committed, all day, every day.

And finally, assuming we all agree that consistency is the hallmark of quality service, be prepared to hear about a Decision Tree – prioritized corporate standards allowing everyone from the new employee on their second day to the employee celebrating 33 years to deliver exceptional service with world-class consistency.

Expect to be wowed. Expect to have fun. Expect to be enlightened. Expect to be put to task. You deserve it. C-ya real soon.

BIO:

Jeff Noel is a 30-year Walt Disney World Leadership veteran, two-time Disney Lifetime Achievement Award recipient, a published author, and highly-sought business advisor, helping Fortune 500 companies worldwide achieve greater success through a series of programs focusing on Jeff’s unique approach and architecture for World-Class Organizational Vibrancy. He has spent his life deconstructing and then reconstructed Disney’s DNA into clear, concise, and compelling business insights. Jeff not only helps you see remarkable opportunity, but he also engages you in wonderfully participatory ways so you actually “feel” his context-neutral insights – it’s the “feeling” of these insights (and the simple architecture) that will motivate, excite, and inspire you to create a future that’s better than now. Much better.

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Categories
Disney Customer Service book

You can tell if a business or a boss loves you

Disney Customer Service Speakers
Most of the photos i post are from my phone.

 

You must be obsessed with continuously improving your Customer experience if you want your Customers to believe that you love them.

#loyalty

#EmployeesAreCustomersToo

PS. You do not need to be obsessed with continuously improving your Customer experience but you do need to worry about your competitors worrying about it.

 

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Categories
Disney Customer Service book

Disney Institute Customer Service Keynote Speakers

Disney Innovation Keynote Speakers
Hidden Mickeys in the necktie?

There are four world-class basics that make up the Disney Customer Service architecture.

i have been teaching our Son (now 18) these Disney blueprints since he was six years old.

We are both more compassionate human beings because of this student-teacher-student relationship.

Everything i learned, did, and taught from 32 years as an insider and two-time Walt Disney Lifetime Achievement recipient has been synthesized into brilliantly simplistic DNA.

No one i know has deconstructed Disney’s operational DNA and reconstructed it in such a useful way.

It’s as if there has always been a (divine?) plan for me to wait until i was 40 to begin a (speaking) career i never saw coming and never knew i was born to fulfill.

It inspires, excites, and motivates me to offer such a unique professional development opportunity to the world.

Disney Institute Customer Service Keynote Speakers, my friends and former colleagues, will share a corporately-approved speech, and i highly recommend either of us to help you.

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