Go the extra mile. Right now, i guarantee you can easily and quickly name at least two reasons why going the extra mile is a flawed proposition. Why then, do we hold tightly to the belief system that exalts this as the only choice for world-class customer service? • • • • • This website […]
Tag Archives: Service
What can you expect from yourself?
Disney’s world-class Customer Service reputation is driven by our fanatical attention to every detail – from over-focusing on the same things others under-focus on or ignore. Session attendees should expect to learn about these aspects of professional development: Focus on the power of a great customer service reputation Discover Disney’s customer service framework Gain insight […]
We know great customer service is a competitive advantage
Any leader and any organization, in any industry, can architect world-class customer service using systems and processes they control. World-Class Customer Service is not reserved for special organizations that have secrets others don’t and never will have. Exceptional service is built with four fundamental blueprints. Jeff’s Disney Keynote will be interactive, fun, thought-provoking, and comes […]
You can tell if a business or a boss loves you
You must be obsessed with continuously improving your Customer experience if you want your Customers to believe that you love them. #loyalty #EmployeesAreCustomersToo PS. You do not need to be obsessed with continuously improving your Customer experience but you do need to worry about your competitors worrying about it. • • • • […]
Disney Institute Customer Service Keynote Speakers
There are four world-class basics that make up the Disney Customer Service architecture. i have been teaching our Son (now 18) these Disney blueprints since he was six years old. We are both more compassionate human beings because of this student-teacher-student relationship. Everything i learned, did, and taught from 32 years as an insider and […]