Disney’s world-class Customer Service reputation is driven by our fanatical attention to every detail – from over-focusing on the same things others under-focus on or ignore.
Session attendees should expect to learn about these aspects of professional development:
Focus on the power of a great customer service reputation
Discover Disney’s customer service framework
Gain insight into how a customer service culture is created, maintained, strengthened and perpetuated
This day of Disney training uses common-sense business insights and time-tested examples from Jeff’s 30+ year Disney career to inspire leaders and organizations to rethink, reprioritize, and recommit to their own customer experience using Disney principles as their guide.
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