Tag: Service

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Totally worth it?

Glacier National Park
GNP. Biking Sun Road.

The reason so many buy on price is because few organizations have the service level that people think is worth the extra cost.

dad

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Excellence, Disney Style

GNP. Near Logan Pass. Common sight early and late in the day.
GNP. Mt Oberlin trail is straight, flat and easily recognizable at the trailhead. This quickly changes. Oberlin, at 8,180′, is considered the easiest peak to summit…Perhaps two miles one way with 1,600′ elevation gain. You start at 6,646′ at Logan Pass parking lot.
GNP. Preston Park on the Piegan Pass trail.

Leaders –> Employees –> Customers –> Reputation –> Improve

Customers love happy employees who are great at what they do.

dad

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Disney Customer Service book

Disney Customer Service speaker video

One of the coolest leaders i ever had was Guy Smith. He was/is a brilliant facilitator. His example taught me the most. When Guy and Dennis (below) co-facilitated, it was Magic to watch.

Dennis is a valued and trusted former Disney colleague and an incredibly polished speaker. A master, really.

If it was between Dennis and you to be picked as the opening (or closing) conference Disney Customer Service Keynote Speaker, what would you have to do to get picked over Dennis?

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Disney Customer Service book

Go the extra mile

Disney University hallway
World-class Customer Service reputations are earned, maintained, and improved day after day, for decades.

Go the extra mile.

Right now, i guarantee you can easily and quickly name at least two reasons why going the extra mile is a flawed proposition.

Why then, do we hold tightly to the belief system that exalts this as the only choice for world-class customer service?

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Disney Customer Service book

What can you expect from yourself?

inspirational phrase
It translates to, “The work of art is me.” From the Miami Art District.

Disney’s world-class Customer Service reputation is driven by our fanatical attention to every detail – from over-focusing on the same things others under-focus on or ignore.

Session attendees should expect to learn about these aspects of professional development:

  • Focus on the power of a great customer service reputation
  • Discover Disney’s customer service framework
  • Gain insight into how a customer service culture is created, maintained, strengthened and perpetuated

This day of Disney training uses common-sense business insights and time-tested examples from Jeff’s 30+ year Disney career to inspire leaders and organizations to rethink, reprioritize, and recommit to their own customer experience using Disney principles as their guide.

This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

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