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Disney Customer Service book

Disney Institute Customer Service Keynote Speakers

Disney Innovation Keynote Speakers
Hidden Mickeys in the necktie?

There are four world-class basics that make up the Disney Customer Service architecture.

i have been teaching our Son (now 18) these Disney blueprints since he was six years old.

We are both more compassionate human beings because of this student-teacher-student relationship.

Everything i learned, did, and taught from 32 years as an insider and two-time Walt Disney Lifetime Achievement recipient has been synthesized into brilliantly simplistic DNA.

No one i know has deconstructed Disney’s operational DNA and reconstructed it in such a useful way.

It’s as if there has always been a (divine?) plan for me to wait until i was 40 to begin a (speaking) career i never saw coming and never knew i was born to fulfill.

It inspires, excites, and motivates me to offer such a unique professional development opportunity to the world.

Disney Institute Customer Service Keynote Speakers, my friends and former colleagues, will share a corporately-approved speech, and i highly recommend either of us to help you.

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Disney Customer Service book

A Disney Customer Service Keynote Speech in Vail, Colorado

Disney Keynote Speakers
The photographer (you know who) was stopped in traffic.

 

As i flew to Vail (through Denver) yesterday, i knew today’s posts would be themed to Walt Disney’s death (and life).

And as i prepare to leave the Vail hotel room to deliver an 8:00am Disney Customer Service keynote speech, Walt Disney’s passion and disposition for doing the impossible will fuel the first 90 minutes i’m given the privilege to open my mouth and say important, insightful, and transformational things.

 

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

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Disney Customer Service book

Serve like you mean it

Unique wood carvings
Yesterday at the local Ritz Carlton – unique lobby chairs. i see Mickey Mouse.

 

It’s Thursday morning.

Serve like you mean it.

Ladies and Gentlemen, serving Ladies and Gentlemen.

Ritz Carlton motto.

 

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Disney Customer Service book

EXCEED: Serve Like You Mean It

 

EXCEED: Serve Like You Mean It. The four blueprints Disney Leaders use to surprise and delight their Guests.

 

 

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Disney Customer Service book

Only preach what you practice

Disney retail
Yesterday at Disney’s Contemporary Resort, a side trip after lunch at DU. The stuff i wanted was on sale, so i bought bulk.

 

Disney retail
Just a moment in time photo, descending to Disney’s Contemporary Resort main lobby. Two bags. i never buy two bags worth of anything, except groceries.

 

Only preach what you practice.

As opposed to the plain-vanilla “only practice what you preach”.

See the transformational difference?

The Disney Compass, what i affectionately call the “360 Analysis”, helps me to constantly deliver small, delightful surprises.

Needs.

Wants.

Stereotypes.

Emotions.

Repurpose N, W, S, and E.

 

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.