A Disney Customer Service Keynote Speech in Vail, Colorado

  As i flew to Vail (through Denver) yesterday, i knew today’s posts would be themed to Walt Disney’s death (and life). And as i prepare to leave the Vail hotel room to deliver an 8:00am Disney Customer Service keynote speech, Walt Disney’s passion and disposition for doing the impossible will fuel the first 90 […]

Only preach what you practice

    Only preach what you practice. As opposed to the plain-vanilla “only practice what you preach”. See the transformational difference? The Disney Compass, what i affectionately call the “360 Analysis”, helps me to constantly deliver small, delightful surprises. Needs. Wants. Stereotypes. Emotions. Repurpose N, W, S, and E.   • • • • • […]