Disney Customer Service book

Disney Customer Service summary

Disney Customer Service summary:


Customer Service:


If you convince your customers they are loved, they will return. The harsh reality of most customer service programs, however, is that they focus on customer satisfaction, which is actually detrimental to your reputation.

Program Overview:

The Bullseye | 360 Analysis | Unifying Goal | Decision Tree

There’s a goal, a bullseye, a sweet spot when it comes to customers, and most companies assume their staff understands this goal. But if you ask, you’ll get a different answer from every employee because the vision and culture is unclear; it was never explained well during training. Customer satisfaction, most would say, is the goal. And that’s where most businesses fail. Customers want to be delighted and surprised, and the way to make that happen, every time, is to be sure your entire team understands one unifying, common goal. Can you imagine your entire staff doing “extra” even though they aren’t getting paid for it? It can happen with a system of decision-making techniques that are passed down to your staff, and Jeff walks you through step-by-step. One goal + decision-making matrix = customer satisfaction and brand loyalty.




This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.


On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.


What Do You Mean You Don't Know?

Disney Inspirational Keynote Speaker

Disney Inspirational Keynote Speaker
Silver Legacy pin comes with the Walt Disney Legacy Award name tag.


The first “real page” in the 86-page workbook says:

Serve like you mean it.

That’s when our work has meaning – when we feel that our work matters.

Now imagine feeling that for your entire career.




This website is about our spiritual health. To leave this site to read today’s post on my career health website, click here.


People want more than hearsay and mystery

leading Authorities Speaker's Bureau


Small business revenue check


Leading Authorities took 25% and sent the rest. The client paid $16k to hear him speak.

He deposited the check yesterday.

People want more than hearsay and mystery. It literally kills him to make this public, yet nothing proves a point better than proof.

Reminder: This is the first revenue after six years of building and spending. Nothing was ever guaranteed.

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This Might Change Your Life

Where forgiveness needs to start

Catholic Church Mission speaker
Last night, February 3, 2015


Catholic Church Mission speaker
Last night, February 3, 2015


The starting line for forgiveness is obvious.

Or at least it should be.

Is it obvious for you?

Seriously, is it 100% of the time?

Would it change you if it was?

Would it change others?

Obviously, it starts out as an inside job.

And remains an inside job until we die.

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Stuff We Do

You should know what it’s like to preach all day

professional speakers
the office

I’m a professional speaker. Nearly every day, a “stage” is my office. Do you know what it’s like to preach everyday?

You should! We all should…because we do it all day, everyday. We preach as we walk. See yesterday’s post (below) to be reminded…

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