Use industry stereotypes to your advantage

Disney convention center room
David was hired in as Amazon’s 37th employee. He also worked with Bill Gates in the mid 1990’s.

Seeing the speakers deliver their keynotes before you provides valuable intel. Most speakers are 100% un-interactive.

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Rainbow Love

Disney keynote Speaker Jeff Noel
First impression walking into Disney’s Grand Floridian Resort and Spa Convention Center yesterday.

The five-mile walk home from Disney’s Grand Floridian Resort and Spa Convention Center is invigorating. Knowing the walk will be reversed in an hour (at 5:30 AM) is a tangible blessing. It means i’m working at an in-person conference for the first time in 16 months.

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Tools

Disney Customer Service Keynote Speaker
You are a product of your closet friends and colleagues.

Draw circle. NWSE. Debrief Dad.

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Behind the scenes: Tools

Disney Cast Member only door
Cast Members only doors lead to “Backstage”.
  • Draw circle/NWSE: 1 min
  • Debrief Dad’s compass: 6 mins

7 mins total.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

Disney customer service blueprints

disney speaker Jeff noel's speech objectives
Here’s how i frame up the room expectations for the next hour (or day).
  • Goal
  • Tools
  • Reason
  • Consistency

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.