What can you expect from yourself?

Disney’s world-class Customer Service reputation is driven by our fanatical attention to every detail – from over-focusing on the same things others under-focus on or ignore. Session attendees should expect to learn about these aspects of professional development: Focus on the power of a great customer service reputation Discover Disney’s customer service framework Gain insight […]

Involvement, Disney-style

    Involvement, Disney-style… What’s the difference between training and development? What’s the difference between compliance and commitment? This is the essential distinction: Train for compliance, develop for commitment. The difference between a compliant versus a committed worker is staggering. Not developing your people is criminal. Development is not training. Development can be as simple […]