Training for a Role in the Show, above, a Disney Trainer and a Disney Trainee ride an empty Jungle Cruise boat for several days to learn the spiel and mannerisms necessary to transport Guests from reality to a true-life jungle adventure during the 10-minute cruise. • • • • • This website is about our SPIRIT. To […]
Disney’s world-class Customer Service reputation is driven by our fanatical attention to every detail – from over-focusing on the same things others under-focus on or ignore. Session attendees should expect to learn about these aspects of professional development: Focus on the power of a great customer service reputation Discover Disney’s customer service framework Gain insight […]
Helping others is why we exist. Working together magnifies individual effort. Magnified effort delivers a deeper and broader result. You are given a fish and you are fed for the day. You are taught to fish and you feed yourself for a lifetime. You pass this on (teach others) and there is a […]
Training is tangible, development is not. Let me say that again. Training is tangible. Development is not tangible. • • • • • This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.
Involvement, Disney-style… What’s the difference between training and development? What’s the difference between compliance and commitment? This is the essential distinction: Train for compliance, develop for commitment. The difference between a compliant versus a committed worker is staggering. Not developing your people is criminal. Development is not training. Development can be as simple […]