Categories
Final 120 Days

Training for a Role in the Show

Screenshot from the old (1984) In Search of Excellence video documentary. The book published in 1982.

Training for a Role in the Show, above, a Disney Trainer and a Disney Trainee ride an empty Jungle Cruise boat for several days to learn the spiel and mannerisms necessary to transport Guests from reality to a true-life jungle adventure during the 10-minute cruise.

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Categories
Disney Customer Service book

What can you expect from yourself?

inspirational phrase
It translates to, “The work of art is me.” From the Miami Art District.

Disney’s world-class Customer Service reputation is driven by our fanatical attention to every detail – from over-focusing on the same things others under-focus on or ignore.

Session attendees should expect to learn about these aspects of professional development:

  • Focus on the power of a great customer service reputation
  • Discover Disney’s customer service framework
  • Gain insight into how a customer service culture is created, maintained, strengthened and perpetuated

This day of Disney training uses common-sense business insights and time-tested examples from Jeff’s 30+ year Disney career to inspire leaders and organizations to rethink, reprioritize, and recommit to their own customer experience using Disney principles as their guide.

This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Categories
Quotes

Train like you mean it

Disney Keynote Speaker
The new, contracted employee is doing a wonderful job of learning on the job.

 

Helping others is why we exist.

 

Working together magnifies individual effort.

Magnified effort delivers a deeper and broader result.

You are given a fish and you are fed for the day.

You are taught to fish and you feed yourself for a lifetime.

You pass this on (teach others) and there is a positive ripple effect.

Helping perpetuates itself.

 

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Dear Son

Training is tangible, development is not

Famous Disney Cast Member
The Mayor of Main Street USA and a much lesser known Disney Institute Cast Member.

 

Training is tangible, development is not.

Let me say that again.

Training is tangible.

Development is not tangible.

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This website is about our SPIRIT. To enjoy today’s post about our WORK, click here.

 

Categories
Disney Customer Service book

Involvement, Disney-style

Florida vanity license plate
Committed to creating a video asset library. Photo from yesterday morning.

 

Videographer Orlando
There was one moment in my keynote speech where he heard something that prompted watery eyes. It may have been a blind spot.

 

Involvement, Disney-style…

What’s the difference between training and development?

What’s the difference between compliance and commitment?

This is the essential distinction:

Train for compliance, develop for commitment.

The difference between a compliant versus a committed worker is staggering.

Not developing your people is criminal.

Development is not training. Development can be as simple as telling someone about a glaring and longterm blindspot – it happened to me in 2008 and it changed the trajectory of my Disney career.

 

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This website is about our spiritual health. To leave this site to read today’s post on jeff’s career health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.